FAQ

1. What is the definition of "waterproof" for tents and what does the "mm" symbol mean?

Springhill tents are "waterproof" because all exterior fabrics, including the outer and inner linings, are treated with a specialized PU (polyurethane) waterproof coating based on high-density woven fabric. All seams are then sealed at high temperatures to effectively prevent rainwater penetration. The interior of the tent stays dry even when used for extended periods in moderate rain.

"mm" (millimeter) is an internationally recognized quantitative indicator of tent waterproofness. It stands for "hydrostatic waterproof index" and indicates the waterproof capacity of a surface material to withstand a specific pressure. For example:

A tent labeled "2000mm" waterproof can withstand a 2000mm water column pressure (equivalent to a water depth of approximately 2 meters) for more than one minute without becoming waterlogged.

Springhill's standard camping tents have a waterproof index of 2000mm to 3000mm, making them suitable for moderate to heavy rain. The waterproof index of professional mountaineering tents is over 3000mm, making them able to withstand heavy rain and occasional downpours.

2. Do I need to register an account to purchase products?

To improve your shopping experience and after-sales service, we recommend registering a Springhill account before making a purchase. Registration is a simple three-step process, and after registering, you will enjoy the following benefits:

You can check the logistics status of your order in real time, seeing the location and delivery progress of your package at a glance;
You can easily modify your order (such as changing the shipping address), cancel it, and request after-sales service;
Your purchase history is automatically recorded, allowing you to quickly repurchase frequently used equipment;
As a member, you can accumulate points that can be converted into cash or exchanged for professional camping accessories. You also have the right to enjoy exclusive discounts and priority purchase rights for existing customers.

You can also select "Guest Order" for temporary purchases, but since subsequent order inquiries and after-sales service transactions require authentication with your order number and mobile phone number, we recommend that you register an account first to ensure your rights.

3. What do the "D" and "T" mean in the tent fabric parameters?

The "D" and "T" on fabric labels are core parameters used to determine a tent's durability, weight, and feel. Combining these two allows you to accurately select a tent that's right for your needs:

D (Denier): This indicates the thickness of the fabric thread. The higher the number, the thicker the thread, making the fabric stronger and more abrasion-resistant, but also heavier.

For example: Springhill's "Keiun" series tents use 70D fabric, which combines lightness (suitable for short-term hiking camps) with basic durability; the "Banseok" series tents use 150D fabric, which has better tear resistance and is suitable for long-term camping and outdoor use.

T (Thread Count): This refers to the total number of warp and weft threads per square inch of fabric. The higher the number, the denser the weave of the fabric and the better its wind resistance and waterproof stability.

For example, most Springhill tents are made of fabric between 190T and 210T. 190T fabric is lightweight, while 210T fabric has a tighter weave and is more wind-resistant, making it suitable for camping.

4. How do I properly clean tents, camping tables, chairs, and other equipment?

Cleaning methods vary depending on the material characteristics of your equipment, and care must be taken to avoid damaging the functional coating or structure.
(1) Tent Cleaning

For everyday light stains (dust, small mud spots, etc.): No need to remove the tent; simply rinse with clean water or wipe with a wet cloth.
For stubborn stains (oil stains, large areas of mud, etc.): First, assemble the tent and gently wipe the stained area with warm water, a mild detergent (such as baby detergent), and a soft sponge. Avoid rubbing forcefully (to prevent damage to the waterproof coating).
Do not use: Strong alkaline or corrosive cleaning agents such as dishwashing detergent, laundry detergent, bleach, or stain remover spray. These products will degrade the PU waterproof coating and cause water leakage.
After cleaning: Thoroughly rinse off any detergent residue with clean water, then dry the tent (assemble in a well-ventilated, shady area or hang it to dry). Allow it to dry completely before storing to prevent mold growth. (2) Cleaning Camping Tables and Chairs

Metal/Aluminum Alloy Frames (Folding Tables, Moon Chairs, etc.): Wipe off dust with a damp cloth. If there are any oily stains, apply a small amount of mild detergent, then wipe with a dry cloth to prevent rust.

Oxford Cloth/Canvas Upholstery: Wipe off light stains with clean water. For stubborn stains, lightly wipe with warm water and mild detergent. Allow to dry before storing. Avoid direct sunlight (to prevent aging and fading of the surface).

Do Not Submerge Tables or Chairs in Water or Wash with a Pressure Washer (This may loosen the connections).
(3) Cleaning Camping Lights/Stoves

Camping lights: Wipe off dust from the light body with a dry cloth. Remove the glass shade and wash it with clean water. Allow it to dry before reinstalling. Avoid getting liquid into the light socket (to prevent short circuits).
Gas stoves/burners: Allow it to cool after use, then use a brush to remove any food residue or dust from the burner nozzle to prevent clogging (as this will affect combustion efficiency). Simply wipe the surface of the stove body with a damp cloth. Do not wash the inside of the burner with water.
5. How can I prevent mold from growing on tents and fabric equipment?

Mold can damage a tent's waterproof coating, cause a moldy odor in fabric gear, and is difficult to thoroughly remove, so moisture-proofing and drying are key:

Dry promptly after use: If fabric gear such as tents, awnings, and upholstery gets wet in the rain or gets dewy after use, assemble and hang them up to dry as soon as you get home. Even if the surface appears dry, check for residual moisture in corners (such as the bottom of the tent or the inside of the storage bag) and allow them to dry completely before storing them;

Storage environment requirements: For long-term storage, choose a dry, well-ventilated, and cool location (such as the top floor of a closet or a storage shelf). Avoid humid places such as basements or balcony corners, and avoid places exposed to direct sunlight (direct sunlight accelerates material aging, and moisture can lead to mold).

Storage method: After drying the tent, do not store it using the factory-prepared "tightly press and fold" method. We recommend loosely folding the product and storing it in a breathable cotton bag (or the included Springhill storage bag) to prevent the waterproof coating from sticking under prolonged pressure. Camping chair covers, awnings, and other items should also be loosely folded and stored to allow for ventilation.
First aid: If you find small mold spots (smaller than a fingernail), immediately wipe the area lightly with warm water and vinegar (diluted 1:10), let it dry, and check for any residue. If the mold spots are large or an odor is present, we recommend discontinuing use (mold spores may cause allergies), replacing the item immediately, or contacting our after-sales service for assistance.
6. What can I do temporarily if a tent pole breaks or a table or chair frame loosens while camping?

If your outdoor gear experiences minor damage, a temporary repair can ensure continued use. Some Springhill tents, tables, and chairs come with basic repair parts:
(1) If a tent pole breaks

If you have a "tent pole repair sleeve" (many Springhill tents include one or two): Just butt the broken tent pole together, insert the repair sleeve over the broken part, covering 3-5 cm on each side of the broken part, and then wrap it with tape to secure it (to prevent the sleeve from slipping). This will temporarily restore support. You can then purchase a replacement pole by contacting Springhill's after-sales service.

If you don't have a repair sleeve: Find a thin, hard piece of wood (approximate in diameter to the tent pole) available outdoors, cut a piece 5-8 cm longer than the broken part, and tape it to the outside of the broken tent pole to create a temporary support. Avoid pulling on it with force (to prevent a secondary break).
(2) If the table or chair frame becomes loose.

If the connection between the folding table/chair becomes loose: If the screw is loose, tighten it using a portable multi-tool (camping pliers, small screwdriver, etc.). If a screw is missing, wrap the loose part with thin wire or rope to secure it, and avoid placing excessive weight on it (do not place heavy objects on the folding table).

If the upholstery and frame become detached: If the connection is a snap-type connection, realign the snap and press it down to secure it. If a stitching is missing, it can be easily temporarily sewn together with a needle and thread (many Springhill camp chairs are reinforced with stitching, so minor stitching will not affect short-term use). Contact after-sales service later to have it handled.

7. What precautions should be taken when storing equipment for long periods (e.g., off-season storage)?

When storing equipment for long periods, it is important to thoroughly implement moisture-proofing, pressure-proofing, and anti-aging measures according to the equipment's material characteristics to extend its service life.
(1) Tents/Awnings

Thorough Drying: Before storing, make sure the tent and awning are completely dry. Check the bottom and seams of the tent. If it feels damp, continue drying.
Loose Storage: Do not store using the "tightly compressed and folded" method used at the factory. We recommend loosely folding the tent and placing it in a breathable cotton bag (or the storage bag provided by Springhill). This will prevent the waterproof coating from sticking together under prolonged pressure.
Storage: Store away from chemical products such as camphor balls and insecticides (to prevent corrosion of the surface). Also, do not store with sharp objects such as tools and metal parts (to prevent tearing of the surface).
(2) Camping Tables/Chairs

Disassembly and Storage: For disassembly tables and chairs (folding table legs, chair frames, etc.), separate the parts and place them in storage bags to prevent loss.
Rust Prevention Treatment: If light rust appears on the metal frame, first lightly sand it with sandpaper, then apply a thin layer of rust-preventive oil (such as sewing machine oil) and wipe it clean with a dry cloth to prevent the rust from spreading.

Avoid Excessive Loading: Do not stack items (boxes, clothing, etc.) on top of the stored table or chairs. This will prevent the frame from deforming or the upholstery from collapsing.

(3) Camping Lights/Stoves/Tableware

Moisture-Proof Stoves: After thoroughly cleaning the gas stove and burners, place them in a sealed bag (or storage case of the original dimensions) to prevent moisture and rust. Gas cylinders should be stored separately (away from fire sources and high temperatures, and avoid long-term storage. It is recommended to use them within one year).

Drying Tableware: Stainless steel or ceramic tableware should be thoroughly dried to prevent residual moisture from causing rust. Storing them in a storage case will prevent wear due to collisions.