配送ポリシー

Delivery Information

1. Can I track my order?

After placing your order, you will receive an email with your Gooutspringhill details. It will include a tracking number and link, and an estimated delivery date. It will provide you with information about the status of your order.

2. Why didn't I receive an order confirmation email?

It may take some time for the email to arrive, so please wait a moment. It may also end up in your spam folder, but please check again within 30 minutes.
If you still haven't received an email, please contact us by email at gooutspringhillhz@gmail.com.
We apologize for any inconvenience this may have caused.

3. Can I change my order?

You can change your order at any time before checkout. You can return to your shopping cart and add or remove items.
If your order is complete, please contact us by email at gooutspringhillhz@gmail.com as soon as possible. We will do our best to change your order.

4. Can I cancel my order?

You can cancel an unshipped order by contacting us via email. However, once an order has been shipped, it cannot be canceled. Thank you for your understanding.

5. I made a mistake with the address on my order confirmation. What should I do?

Please contact us as soon as possible by email at gooutspringhillhz@gmail.com.

Shipping Information

Gooutspringhill strives to provide the most convenient shipping service for our customers.

Order Processing: 2 Steps

Processing Time: 1-2 days

Delivery Time: 7-30 days

Shipping Location: Hangzhou, China

If you have any other questions, please contact us at gooutspringhillhz@gmail.com.